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BotPhone

24/7 AI answering, fully managed

AI Answering Service for HVAC Companies

Solo HVAC technicians can't answer on rooftops or in attics. BotPhone screens every caller for emergency vs routine, captures system details, and texts your booking link or books it directly into your field service software, so you get booked jobs, not missed calls.

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HVAC technician servicing an outdoor air conditioning unit

CALL HANDLED WHILE YOU WORKED

✓ Screened: emergency or routine

✓ System details captured

✓ Booking link texted

How the call is handled

Your Job Screening Process, Executed Perfectly. Every Time.

You don't need an AI to say 'leave a message.' You need one that knows whether someone has no heat in January or just wants a tune-up.

  1. 01

    Identify

    BotPhone identifies whether this is an existing customer or new customer, takes a message or transfers appropriately.

  2. 02

    Screen

    BotPhone screens for HVAC work needed, whether it's an emergency like no heat/AC or system failure, or routine work like maintenance, tune-ups, and installs.

  3. 03

    Qualify

    BotPhone asks your custom intake questions: specific issue, system type (furnace, AC, heat pump), property type and age, warranty status.

  4. 04

    Book

    If they want to move forward, BotPhone texts your booking link, or books directly into your field service software if you're connected. You get a full call summary with system details.

HVAC technician explaining a thermostat to a homeowner

A better service handoff

Know the system before the visit.

BotPhone captures the problem, system type, and urgency during the call. You can focus on the customer and the repair instead of piecing together what happened from a voicemail.

Specific issueCaptured ✓
Emergency or routineCaptured ✓
System type (furnace, AC, heat pump)Captured ✓
Property type and ageCaptured ✓
Warranty statusCaptured ✓

Common Questions

What is an AI answering service for HVAC contractors?

An AI answering service answers your phone 24/7, screens customers for emergency vs routine HVAC work, captures system details, and texts booking links, all without a human receptionist.

How does BotPhone handle job intake for HVAC contractors?

BotPhone follows a four-step job screening process: identify the caller, screen for emergency vs routine, ask your custom intake questions about the system and issue, then text your booking link.

Can BotPhone tell the difference between an emergency and routine work?

Yes. BotPhone screens for urgency at the beginning of each call. Emergency situations (no heat in winter, no AC in summer, system failure) are flagged and routed with priority.

What if I'm on a rooftop and an emergency call comes in during peak season?

That's exactly when BotPhone is most valuable. The call gets answered without you climbing down, the customer is screened and their system details are captured, and your booking link is texted.

Can BotPhone connect to my field service management software?

Yes. BotPhone integrates with ServiceTitan, Jobber, Housecall Pro, FieldEdge, ServiceM8, and other field service tools. Connecting them is part of your done-for-you build.

How much does BotPhone cost for HVAC contractors?

Plans start at $100/month with 650 included minutes, then $0.15 per extra minute. Your one-time agent build and onboarding is quoted on a quick call, and higher volume or multiple locations get a custom plan. Compare that to human answering services at $200–400/month.

Is customer information kept confidential?

Yes. BotPhone uses bank-level encryption for all calls and data.

HVAC Resources

All guides →

Guides from our blog to help you compare options and plan your setup.

Comparison

Your Field Service Software Now Answers the Phone. Should You Let It? (2026)

Jobber, Housecall Pro and ServiceTitan have all shipped built-in AI receptionists. Here is the honest comparison, including the real published pricing, where the native option genuinely wins, and the three situations where it falls down.

Read the guide →Comparison

BotPhone vs Rosie AI: DIY vs Done-For-You for Contractors (2026)

Rosie AI trains from your website and leaves the rest to you. BotPhone researches your business, builds your agent from scratch, and manages it ongoing so you can stay on the job site.

Read the guide →

Book More Jobs. Miss Fewer Peak-Season Emergencies.

Every missed call during summer or winter is a customer with an HVAC emergency calling someone else. Start capturing jobs while you work.

✓ Dedicated onboarding support · ✓ Cancel anytime

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