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BotPhone

24/7 AI answering, fully managed

AI Answering Service for Property Management

You can't pick up every tenant emergency, leasing inquiry, and owner call, especially after hours. BotPhone answers 24/7, separates a flooding unit from a dripping faucet, qualifies prospective renters, and logs every request as a work order, so vacancies fill faster and nothing slips through the cracks.

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Property manager and maintenance professional inspecting an apartment

CALL HANDLED WHILE YOU WORKED

✓ Tenant, renter or owner identified

✓ Emergency escalated or work order logged

✓ Tour link texted to renters

How the call is handled

Every Call Handled. Every Work Order Logged.

A burst pipe at midnight and a 'my faucet drips' can't be treated the same. BotPhone knows the difference, escalates true emergencies to your on-call team, and turns everything else into a logged work order or qualified lead.

  1. 01

    Identify

    BotPhone identifies whether the caller is a current tenant, a prospective renter, or a property owner, and follows the right script for each.

  2. 02

    Triage

    For maintenance, BotPhone separates true emergencies (floods, gas, no heat, lockouts) from routine requests and escalates only what genuinely can’t wait until morning.

  3. 03

    Qualify

    For leasing inquiries, BotPhone captures move-in date, budget, occupants, and pets, then texts your tour or application link, so vacant units fill faster.

  4. 04

    Route & Log

    Emergencies alert your on-call team in seconds. Everything else becomes a logged work order or lead, with a full summary sent to you and your software.

Property manager showing an apartment to a prospective renter

Maintenance and leasing

Keep the day moving on both sides of the business.

Tenant requests need the right response, and leasing inquiries need a next step. BotPhone gathers the details for each call, so your team can follow through on urgent work and promising tours.

Tenant, renter or ownerCaptured ✓
Emergency or routine maintenanceCaptured ✓
Move-in date and budgetCaptured ✓
Occupants and petsCaptured ✓
Work order or lead loggedCaptured ✓

Common Questions

What is an AI answering service for property management?

An AI answering service answers your phone 24/7, identifies whether the caller is a tenant, prospect, or owner, triages maintenance emergencies from routine requests, qualifies leasing inquiries, and logs every call as a work order or lead. Unlike voicemail or a basic call center, BotPhone runs your exact emergency and leasing protocols on every call.

How does BotPhone handle after-hours maintenance emergencies?

BotPhone is configured with your definition of an emergency, things like flooding, gas smells, no heat in winter, or lockouts. When a true emergency comes in, it escalates immediately to your on-call team or vendor and logs the details. Routine requests are captured as work orders for the next business day, so your on-call staff is only woken up for what actually can't wait.

Can BotPhone tell an emergency from a routine maintenance request?

Yes, that's the core of it. BotPhone asks the right diagnostic questions, classifies the request against your rules, and routes accordingly: escalate now, or log as a standard work order. You set the thresholds during setup and we can adjust them anytime.

Does BotPhone capture leasing inquiries for vacant units?

Absolutely. For prospective renters, BotPhone captures move-in timeline, budget, number of occupants, and pets, answers common questions about your listings, and texts a tour or application link, so leads get qualified and booked instead of calling the next property on their list.

Can BotPhone connect to my property management software?

Yes. BotPhone integrates with AppFolio, Buildium, Propertyware, Rent Manager, DoorLoop, Yardi, and other property management platforms, so work orders and leads land where your team already works. Connecting them is part of your done-for-you build.

Can it handle calls for multiple properties or doors?

Yes. BotPhone works across your entire portfolio, captures which property and unit each call is about, and applies the right routing and escalation rules per property if you need them.

How much does BotPhone cost for property managers?

Plans start at $100/month with 650 included minutes, then $0.15 per extra minute. Your one-time agent build and onboarding is quoted on a quick call, and higher volume or multiple locations get a custom plan. One avoided after-hours emergency or one filled vacancy typically pays for months of service.

Property Management Resources

All guides →

Guides from our blog to help you compare options and plan your setup.

Complete Guide

AI Receptionist for Property Management: Complete Guide (2026)

What an AI receptionist does on a property management line, call by call: 2am emergencies, lockouts, leasing inquiries, rent and owner calls. Plus a setup checklist, rollout options, honest limits, and cost.

Read the guide →Pricing Guide

How Much Does an Answering Service Cost for Property Managers? (2026)

DIY AI tools, per-minute human call centers, per-door pricing plans, in-house on-call staff, and fully managed AI, compared on cost and what actually happens when a pipe bursts at 2am.

Read the guide →Buyer's Guide

Best AI Answering Services for Property Management Companies (2026)

DIY AI builders, human answering services, hybrid AI plus human, vertical leasing AI, and fully managed AI, sorted by who each one fits, with a scorecard and the seven questions to ask on a demo.

Read the guide →

Stop Losing Tenants, Doors, and Sleep to Missed Calls.

Every after-hours emergency and every leasing lead gets answered, triaged, and logged, whether you pick up or not.

✓ Dedicated onboarding support · ✓ Cancel anytime

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