AI Answering Service for Property Management

An AI answering service answers your phone 24/7, identifies whether the caller is a tenant, prospect, or owner, triages maintenance emergencies from routine requests, qualifies leasing inquiries, and logs every call as a work order or lead. Unlike voicemail or a basic call center, BotPhone runs your exact emergency and leasing protocols on every call.

BotPhone is configured with your definition of an emergency, things like flooding, gas smells, no heat in winter, or lockouts. When a true emergency comes in, it escalates immediately to your on-call team or vendor and logs the details. Routine requests are captured as work orders for the next business day, so your on-call staff is only woken up for what actually can't wait.

Yes, that's the core of it. BotPhone asks the right diagnostic questions, classifies the request against your rules, and routes accordingly: escalate now, or log as a standard work order. You set the thresholds during setup and we can adjust them anytime.

Absolutely. For prospective renters, BotPhone captures move-in timeline, budget, number of occupants, and pets, answers common questions about your listings, and texts a tour or application link, so leads get qualified and booked instead of calling the next property on their list.

Yes. Our Pro plan includes integration with AppFolio, Buildium, Propertyware, Rent Manager, DoorLoop, Yardi, and other property management platforms, so work orders and leads land where your team already works.

Yes. BotPhone works across your entire portfolio, captures which property and unit each call is about, and applies the right routing and escalation rules per property if you need them.

BotPhone pricing is custom, built around your call volume and door count. Book a quick call for a quote. One avoided after-hours emergency or one filled vacancy typically pays for months of service.